Tours On Demands (India) Private Limited (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, store, and disclose your personal information when you interact with us via our website (www.toursondemands.in), email, phone, or during your travels with us.
1. Information We Collect
We may collect the following types of personal information:
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Personal Identification Information: Name, address, email, phone number, date of birth, nationality, and emergency contact information.
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Travel Documentation: Passport details, visa details, flight information, and health declarations where required.
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Payment Information: Credit/debit card details (processed via secure third-party gateways), billing address, and transaction history.
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Travel Preferences: Accommodation preferences, dietary restrictions, accessibility needs, and special requests.
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Technical Information: IP address, browser type, device type, pages visited, and other website usage data via cookies and similar tracking technologies.
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Health and Safety Data: Information on pre-existing medical conditions when voluntarily shared or required for the trip.
2. How We Use Your Information
We use your personal information for the following purposes:
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To process and manage your booking.
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To confirm your travel arrangements with third-party suppliers (e.g., hotels, airlines).
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To communicate with you about your trip, changes, updates, or cancellations.
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To provide personalized travel experiences.
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For internal record keeping and compliance with legal obligations.
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To improve our website, products, and services.
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For marketing communications, if you opt-in to receive such messages.
3. Sharing of Information
We may share your personal data with:
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Third-party service providers (e.g., hotels, guides, transport companies) to fulfill the services you have booked.
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Payment processors and financial institutions to manage your transactions.
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Regulatory bodies or authorities when required by law or to protect legal rights.
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Affiliates and partners, strictly for the purpose of delivering our services.
We do not sell, rent, or trade your personal data to third parties for their own marketing purposes.
4. Data Retention
We retain your personal data only as long as necessary for the purposes described in this policy or as required by applicable laws (e.g., tax or legal obligations).
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, misuse, alteration, or loss. Our website uses SSL encryption, and payment information is processed through PCI-compliant gateways.
6. International Data Transfers
As we operate in India and serve international clients, your data may be transferred to and processed in countries outside your jurisdiction. We ensure adequate safeguards are in place as required by law.
7. Your Data Protection Rights
Depending on your location, you may have the following rights:
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Right to access the personal data we hold about you.
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Right to correct inaccurate or incomplete data.
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Right to withdraw consent at any time.
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Right to request deletion of your personal data (subject to legal obligations).
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Right to object to or restrict certain processing activities.
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Right to data portability.
To exercise any of these rights, please contact us at toursondemands@gmail.com.
8. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage cookie preferences through your browser settings.
9. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read their privacy policies before providing any personal data.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. The revised policy will be posted on this page with the updated effective date. We encourage you to review it periodically.